Cancellation & refunds

Effective date: October 19, 2026.

Important: Thriftkeep Pro is sold by Dodo Payments as the seller (merchant of record). Your purchase agreement for the subscription is with Dodo Payments, so cancellation and refunds follow the Dodo Payments buyer terms and applicable law. On top of that, we make the voluntary refund commitment described below.

Free

Thriftkeep Free costs nothing, so there is nothing to refund. You can remove the extension at any time. Save your data first as a JSON backup or CSV if you want to keep it.

Cancelling Pro

The subscription renews automatically ($7.99 monthly or $59 yearly, plus sales tax) until you cancel it.

• Use the subscription management link in the purchase confirmation email from Dodo Payments. Under the Dodo Payments buyer terms you should cancel at least 48 hours before the end of the billing period and have your order number and the email address used at purchase ready.
• Or email support@schatulle.app with your order number and we will cancel the subscription for you.

Cancellation takes effect at the end of the current billing period. Pro stays active until then; afterwards the Free limit of 25 items applies again. Everything you have already recorded stays fully visible and exportable, and the label cropper stays free.

Refunds

Under the Dodo Payments buyer terms, Dodo decides refund requests case by case, and unused time after a cancellation is generally not refunded pro rata. Your statutory rights are not affected.

Our 14-day commitment: you can have your first Pro purchase refunded within 14 days of the purchase date, for any reason. Email support@schatulle.app with your order number; we arrange the refund with Dodo Payments and the money goes back to the payment method you used. Renewals and repeat purchases are not covered by this commitment, so please cancel before the renewal date if you do not want another period.

Problems with a key

If your licence key does not arrive within a few minutes of purchase, check your spam folder, then email us with your order number and we will resend it. A key that will not activate is not a reason to lose money: tell us and we will fix it or refund you.

How to reach us

For questions about the licence or the extension: support@schatulle.app. We forward refund and payment questions to Dodo Payments when needed; you can also contact Dodo Payments support directly.